Returns & Refunds Policy

Returns & Refunds

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@novalecterns.co.uk or call directly during normal office hours on 01926 843333.
 

Return Policy

We’ll accept return requests for items that are in the same condition it was received.
If you wish to return your item, we must receive your request within 5 working days of the date you received your item.
 

Refunds

Once we receive your returned item, we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within 10 working days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
 

Return Shipping

After you’ve submitted a return request to we will send you a instructions on packaging your item and a return shipping label. Please print it out and affix to your item package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
 

Final Sale Items

If the item is marked as a "Sale Item-no returns", it does not qualify for a return and cannot be refunded.
 

Insurance

When shipping an item back to us you must purchase shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

Exchanges Of Damaged Or Defective Items
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one and arrange for shipping at our cost. 

Please email sales@novalecterns.co.uk or call directly during normal office hours on 01926 843333 within 5 working days of receiving your item to begin the process.